Alta’s Workers’ Compensation Coordinator will reach out to the medical clinic to determine the next appointment, work restrictions and if the clinic needs anything to proceed forward with treatment. 

Alta’s Workers’ Compensation Coordinator will reach out to the Client’s Frontline Manager, ensure they are aware of the injury occurred and discuss any concerns they have as well as any need for temporary accommodation. 

The final contact will be with the Employee to discuss the injury, parts of the body injured, and medical care received. The WCC will provide education on the claim process and what the injured worker should expect. If the Employee is losing time from work, the WCC will have a discussion regarding potential entitlement to Salary Continuation, 4850 Benefits or Industrial Disability Leave.

This discussion is held to build rapport and trust that the dedicated WCC can act as the Employee’s trusted advisor regarding any questions or concerns the Employee will have about how the claim is being handled by Third Party Claim Administrator.

Alta’s WCC will report the claim to the Third-Party Claim Administrator as soon as it is possible, meeting any required best practices.

Upon an injury occurring Alta’s Workers’ Compensation Coordinator will reach out to applicable stakeholders.

If the Employee is losing time from work, the WCC will coordinate with Payroll concerning any entitlement to salary continuation/4850 benefits. This coordination with Payroll is ongoing for the length the employee is off work because of the injury.

The Alta WCC will notify all designees potentially including EH&S, concerning the mechanism of injury to assist with loss prevention efforts.

Alta’s WCC will reach out to the assigned Claim Examiner to discuss the case and secure the Examiner’s plan of action. This contact is ongoing concerning all aspects of the case.

The WCC will work directly with the Frontline Manager and Medical Provider concerning the need for and accommodation of temporary work restrictions. The WCC will also inform designated stakeholders of permanent accommodation to facilitate the interactive discussion.

At a cadence decided by the Client, the WCC will hold a call to review the status of all open claims as well as any new claims reported. Alta currently provides this to current Clients completing a spreadsheet noting elements, such as, lost time from work, accommodation, restrictions, permanent work restrictions, the need for an interactive discussion and if it took place. This is not an exhaustive list of the elements being tracked and provided.

The Alta WCC work as our Client’s on demand workers’ compensation subject matter expert.

The Alta WCC will coordinate all aspects of the workers’ compensation claim with the Location, Medical Provider, third party administrator and all designated stakeholders concerning each individual claim, needs, impediments and action plans.